Delete your account

How to ask

Email support@durevoapp.co.zw from the address on the account, or tell us the phone number you sign in with. Put Delete my account in the subject line so it reaches the right place quickly.

If you are a member of someone else's shop rather than its owner, say so. We will confirm with the shop owner before changing anything, because the record of who made each sale belongs to their books as much as to you.

What happens

We close the account within 30 days of confirming the request. Sign-in stops working as soon as we act on it, and the account cannot be used to reach any shop again.

What is removed

Your personal details — your name, email address, phone number, the credential you sign in with, and any notification tokens registered to your devices.

What is kept, and why

The sales, expenses and stock records of the shop are kept. They are the shop's trading history rather than personal information, and each entry records which member made it. Removing those entries would leave the owner's takings, profit and stock counts wrong for every period the account was active. Where a record has to keep pointing at a person, it keeps an identifier that is no longer tied to your name or contact details.

If you own the shop, closing your account does not by itself erase the shop's records. Say so in the same email if you want the shop closed too, and we will confirm exactly what that removes before doing it.

Questions

Anything about this, or about what we hold, goes to support@durevoapp.co.zw. See also our Privacy Policy.